Front Desk & Tenant Services Attendant (On-Call)

Immacare-Inc.; Hartford (CT); On-site; USD 21,000 - 25,000; Part time

Job summary

Immacare-Inc. in Hartford, CT is seeking on-call Casa Front Desk Attendants to greet tenants, employees, and visitors of our apartment building.

You will enforce house rules, support tenants, and respond with care and respect in a setting that may include people who are homeless or facing mental health challenges. The role requires strong communication, the ability to de-escalate crises, and a commitment to Housing First and Harm Reduction principles.

Qualifications

• High school diploma or GED or equivalent.
• Commitment to Housing First, Harm Reduction, Person-Centered care.
• Bilingual English/Spanish preferred.

Responsibilities

• Read staff log book from the entry of last shift worked.
• Answer and control the phone professionally as the Attendant is the agency’s main telephone Operator.
• Maintain logs and control of all visitors using LobbyGuard for visitor management.
• Monitor all security cameras and take appropriate actions for threats.
• Call 911 or routine police for trespassing or emergencies.
• Maintain professional boundaries with all tenants and visitors.
• Keep lobby and Front Desk area clean and safe.
• Other duties as needed/assigned.

Skills

Bilingual English/Spanish

Interpersonal communication

Crisis de-escalation

Customer service

Reading/writing simple instructions

Education

High school diploma or GED

Tools

LobbyGuard software

Job description

Immacare-Inc. in Hartford, CT is seeking on-call Casa Front Desk Attendants to greet tenants, employees, and visitors of our apartment building.

You will enforce house rules, support tenants, and respond with care and respect in a setting that may include people who are homeless or facing mental health challenges. The role requires strong communication, the ability to de-escalate crises, and a commitment to Housing First and Harm Reduction principles.