Front Desk & Tenant Services Aide (Part-Time)

The Salvation Army; Cincinnati (OH); On-site; USD 15,000 - 25,000; Part time

Job summary

The Salvation Army in Cincinnati, OH is seeking an Office Aide/Receptionist for Building A & B. This part-time role (29 hours) reports to the COS/Administrator and supports front desk operations, tenant interactions, and rent collection.

You will schedule appointments, maintain tenant files, and assist with verification documentation for HUD programs. Ideal candidates have a secondary education, strong Excel/Microsoft Office skills, excellent phone manners, and a flexible, confidential approach

Qualifications

• Completion of a secondary education.
• Training or work experience which shows basic knowledge of office practices and procedures.
• Must be bendable (flexible) to changing tasks during emergencies.
• Knowledge of HUD, HOME and LIHTC programs is a plus but not required.
• Strong computer skills with Excel and Microsoft Office.
• Excellent telephone skills.
• Must be safety conscious.
• Ability to adapt tasks quickly as emergencies require.
• Must maintain confidentiality of tenant information.

Responsibilities

• Answer all telephone calls and greet tenants and visitors at the front desk.
• Direct deliveries to apartments and perform clerical duties (copying, filing, faxing, emailing, scanning).
• Receive monthly rents and verify against rent roll for accuracy.
• Schedule recertification and other appointments as needed.
• Maintain tenant files with HUD, HOME and LIHTC information.
• Assist tenants with complaints and maintain an up-to-date contact list.
• Respond to emergency alarms during office hours with maintenance support.
• Assist in collecting third party verification forms for certifications and file appropriately.
• Perform other duties as assigned by COS/Administrator.

Skills

Telephone skills

Safety conscious

Flexibility

Multitasking

Office software

Education

Secondary education

Basic office procedures training

Tools

Excel

Microsoft Office

Job description

The Salvation Army in Cincinnati, OH is seeking an Office Aide/Receptionist for Building A & B. This part-time role (29 hours) reports to the COS/Administrator and supports front desk operations, tenant interactions, and rent collection.

You will schedule appointments, maintain tenant files, and assist with verification documentation for HUD programs. Ideal candidates have a secondary education, strong Excel/Microsoft Office skills, excellent phone manners, and a flexible, confidential approach