Front Desk Supervisor: Lead Guest Experience

Crescent Hotels & Resorts; Short Hills (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for associates & family

401K matching

Discounts at Crescent properties

Hotel room discounts worldwide

Free meals in staff dining

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor at the Hilton Short Hills property in Short Hills, NJ. You will lead a guest-focused team, oversee daily operations, and ensure top-tier service for all guests.

The role emphasizes supervision, training, and delivering memorable hospitality experiences. Ideal candidates bring solid Front Office experience, strong communication and leadership skills, and the ability to handle high-pressure situations with professionalism.

Qualifications

• Minimum 2 years of Front Office experience in a hotel environment.
• Strong communication and guest service skills.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Interview, hire, train, and evaluate Front Desk staff.
• Respond to guest requests and resolve issues to ensure guest satisfaction.
• Oversee daily Front Desk operations to maximize revenue and service quality.
• Supervise Guest Service Agents and maintain calm performance during busy periods.
• Ensure adherence to attendance and scheduling expectations.

Skills

Guest service

Leadership

Communication

Problem solving

Time management

Tools

Hotel PMS

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor at the Hilton Short Hills property in Short Hills, NJ. You will lead a guest-focused team, oversee daily operations, and ensure top-tier service for all guests.

The role emphasizes supervision, training, and delivering memorable hospitality experiences. Ideal candidates bring solid Front Office experience, strong communication and leadership skills, and the ability to handle high-pressure situations with professionalism.