Guest Experience Leader — Housekeeping

Hilton; Elizabeth (NJ); On-site; USD 52,000 - 68,000; Full time

Job summary

Hilton in Elizabeth, New Jersey is seeking a Housekeeping Manager to supervise daily housekeeping operations and deliver high-quality guest experiences. You will lead housekeeping teams, ensure rooms and public areas meet standards, and manage budgeting and process improvements to drive efficiency.

The role emphasizes hospitality, integrity, leadership, and teamwork, with a focus on ownership and accountability to maintain the warmth and light of Hilton’s brand in a fast-paced hotel environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Oversee daily housekeeping operations: Manage cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Ensure room readiness: Coordinate housekeeping efforts to ensure rooms are cleaned and available for guests promptly and efficiently.
• Manage departmental processes: Oversee systems usage, cost controls, budgeting, forecasting, and policy enforcement to drive efficiency and profitability.
• Conduct inspections: Oversee and perform room and public area inspections to maintain high-quality standards and compliance.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Job description

Hilton in Elizabeth, New Jersey is seeking a Housekeeping Manager to supervise daily housekeeping operations and deliver high-quality guest experiences. You will lead housekeeping teams, ensure rooms and public areas meet standards, and manage budgeting and process improvements to drive efficiency.

The role emphasizes hospitality, integrity, leadership, and teamwork, with a focus on ownership and accountability to maintain the warmth and light of Hilton’s brand in a fast-paced hotel environment.