Front Desk Supervisor

JSK Hospitality LLC; South Bend (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Employee room discounts

Paid training and development

Opportunities for advancement

Supportive team environment

Job summary

JSK Hospitality is seeking a reliable Front Desk Supervisor to lead our front desk team in a fast-paced hotel setting. You’ll coach associates, resolve guest issues, and ensure smooth operations across shifts.

The ideal candidate has 1–2 years in front desk or guest service leadership, strong communication and problem-solving skills, and the ability to work flexible hours including evenings, weekends, and holidays. Marriott, Hilton, or IHG experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years front desk or guest service leadership experience.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Basic computer skills and comfort with hotel PMS.

Responsibilities

• Supervise and support Front Desk Associates to deliver high-quality guest experiences.
• Oversee check-in/out and reservations while maintaining brand standards.
• Handle guest concerns promptly and professionally.
• Train, coach, and schedule front desk team members.
• Maintain front desk appearance, supplies, and cash handling procedures.
• Support daily reporting and interdepartmental communication.

Skills

Communication

Problem-solving

Leadership potential

Team coaching

Customer service

Education

High school diploma

Tools

PMS experience

Job description

JSK Hospitality is looking for a reliable Front Desk Supervisor who thrives in a fast-paced hotel environment and takes pride in delivering excellent guest service. In this role you’ll lead the front desk team, coach associates, solve guest issues, and keep operations running smoothly during your shifts. Prior front desk or guest service leadership experience is required.

Responsibilities

• Supervise and support Front Desk Associates to deliver consistent, high-quality guest experiences
• Oversee check-in, check-out, and reservation processes while maintaining brand standards
• Handle guest concerns and complaints promptly and professionally
• Train, coach, and schedule front desk team members
• Monitor and maintain front desk appearance, supplies, and cash handling procedures
• Assist with daily reporting, shift handoffs, and communication with other departments
• Support revenue efforts through upselling and promoting hotel services
• Step in to cover the desk during peak times or when staffing is short
• Uphold safety, security, and emergency procedures

Requirements

• High school diploma or equivalent
• At least 1–2 years of front desk or guest service experience in a hotel or similar environment
• Previous supervisory or lead experience preferred but strong leadership potential considered
• Ability to work flexible shifts including evenings, weekends, and holidays
• Strong communication and problem-solving skills
• Basic computer skills and comfort with property management systems
• Ability to stand for extended periods and lift up to 25 lbs when needed

Preferred

• Experience with Marriott, Hilton, or IHG brand standards
• Previous hotel supervisory experience
• Competitive hourly pay
• Opportunities for advancement within JSK’s growing portfolio
• Employee room discounts
• Paid training and development
• Supportive team environment
• Health benefits available for full-time team members

About JSK Hospitality

JSK Hospitality is a multi-property hotel management company headquartered in South Bend, Indiana. We operate Marriott, Hilton, and IHG branded hotels across Northern Indiana and are committed to delivering exceptional guest service while developing our people from within.