Front Desk Supervisor | Homewood Suites by Hilton | Wilmington, DE

Prussia PA; Wilmington (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Homewood Suites by Hilton in Wilmington, DE is seeking a Front Desk Supervisor to lead the front office team and ensure exceptional guest service. You’ll oversee staffing, scheduling, and expense management while fostering collaboration among front desk staff.

The ideal candidate has a High School diploma and 1–3 years of related experience, with flexibility for varied shifts including nights, weekends, and holidays. The role offers competitive pay and hotel perks such as discounted stays.

Qualifications

• High School diploma (or equivalent) required.
• 1–3 years of related front desk or hospitality experience.
• Strong customer service mindset and professional communication.

Responsibilities

• Provide training and guidance for front desk staff on hotel procedures and standards.
• Lead daily front desk tasks and ensure smooth operations.
• Assist Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork including cash drawer, deposits, and credit card reconciliations.

Skills

Leadership

Customer service

Team collaboration

Education

High School diploma or equivalent

Job description

Front Desk Supervisor | Homewood Suites by Hilton | Wilmington, DE

Job Category: Front Desk

Requisition Number: FRONT020015

• Full-Time

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you’ll be responsible for on a daily basis:

O ur fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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