Hotel Front Office Supervisor - Evening/Weekend Lead

Sunridge Hotel Group; Sedona (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Residence Inn by Marriott Sedona is seeking a Front Office Supervisor to lead a team and deliver exceptional guest service.

You will act as the MOD in the absence of the Assistant Manager, train staff, and help manage daily operations to ensure smooth and welcoming guest experiences.

Shifts include mid, evening, and weekend coverage; a strong leadershi p mindset and good decision making are required to succeed in this role.

Qualifications

• Hospitality/front desk experience required or preferred.
• Experience with guest service standards is a plus.
• Marriott Select Service experience preferred.

Responsibilities

• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.
• Answers inquires pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence.
• Assists General Manager in conducting staff meetings.
• All other duties as assigned.

Skills

Problem Solving

Customer Service

Interpersonal

Oral Communication

Team Work

Managing People

Education

One-year certificate

Job description

Residence Inn by Marriott Sedona is seeking a Front Office Supervisor to lead a team and deliver exceptional guest service.

You will act as the MOD in the absence of the Assistant Manager, train staff, and help manage daily operations to ensure smooth and welcoming guest experiences.

Shifts include mid, evening, and weekend coverage; a strong leadershi p mindset and good decision making are required to succeed in this role.