Front Desk Team Lead — Elevate Guest Experiences

WinStar World Casino Resort; Thackerville (OK); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay & benefits

Job summary

WinStar World Hotel in Thackerville, OK seeks a Front Desk Supervisor to lead a dynamic front desk team. You will collaborate with the Front Office Manager to ensure smooth daily operations and exceptional guest experiences at one of the region's premier hotels.

The role emphasizes leadership, guest service, and revenue-focused performance in a fast-paced hospitality setting, with competitive pay and benefits. Previous front desk or hotel supervisory experience is preferred.

Qualifications

• Hospitality experience and customer-service mindset.
• Strong communication and leadership abilities.

Responsibilities

• Deliver 5-star guest service from check-in to check-out.
• Lead and motivate front desk staff and coordinate with Front Office Manager.
• Monitor reservations and departmental budgets to meet revenue goals.
• Provide ongoing training and coaching to the front desk team.
• Oversee daily hotel operations and support safety and guest experience initiatives.
• Foster a winning culture with high standards and guest focus.

Job description

WinStar World Hotel in Thackerville, OK seeks a Front Desk Supervisor to lead a dynamic front desk team. You will collaborate with the Front Office Manager to ensure smooth daily operations and exceptional guest experiences at one of the region's premier hotels.

The role emphasizes leadership, guest service, and revenue-focused performance in a fast-paced hospitality setting, with competitive pay and benefits. Previous front desk or hotel supervisory experience is preferred.