Front Desk

Jefferson Dental & Orthodontics; Spring (TX); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Competitive pay and bonus structure

Growth and advancement opportunities

Vacation and PTO

$25,000 of Company-paid Life Insurance

Medical, Vision, Short-term and Long-term Disability

401(k)

Job summary

A dental practice in Texas is seeking a Front Desk team member to provide exceptional patient service and administrative support. This role requires strong communication and organizational skills, with responsibilities including greeting patients, managing paperwork, and scheduling appointments. We're looking for someone who is dedicated to delivering a 5-star experience to our patients. Join our life-changing team!

Qualifications

• High School Diploma or equivalent required.
• Intermediate Microsoft Office proficiency, specifically Excel, Outlook and Word.

Responsibilities

• Provide excellent customer service to patients.
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, and verifying insurances.

Skills

Excellent customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Dentrix

Dolphin dental software

Job description

Join to apply for the Front Desk role at Jefferson Dental & Orthodontics

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?!

Our Front Desk team members, also known as Patient Concierges, provide a 5-star patient experience, serving as the “first impression” and “final memory” for interactions at Jefferson. Patient concierges greet patients, engage in open, educational communication to provide overview of visits and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back-office functions to help support the 5-star patient experience.

What You’ll Do

• Provide excellent customer service to patients
• Be the first impression welcoming patients to the office and the final friendly face they see after their visit
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front-office duties as assigned

Who We’re Looking For

• Someone dedicated to going above and beyond to ensure the best customer service and experience
• Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

• Competitive pay and bonus structure – starting salary $12/hour and bonuses of up to $800/month*
• New Grads welcome!
• Growth and advancement opportunities for leadership roles
• Vacation and PTO
• $25,000 of Company-paid Life Insurance
• Medical, Vision, Short-term and Long-term Disability
• Health Savings Account and Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Life Insurance for you or your dependents
• 401(k)
• Identity Protection
• Team Member Assistance Program

Basic Qualifications

• High School Diploma or equivalent required
• Intermediate Microsoft Office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

• Dental office management experience, especially in a multi-specialty office, highly preferred
• Knowledge of Dentrix and Dolphin dental software
• CPR-BLS, RDA, or other related dental certifications