Front Desk Supervisor — Wellness Spa Launch

Yora Nordic Spa; Portland (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness privileges

Discounted experiences

Bistro discounts

Growth opportunities

Job summary

Yora Nordic Spa is opening in Portland, CT, in November 2026. We seek a Front Desk Supervisor to join our founding Front Desk team and work with the Front Desk Manager to welcome our first guests when we open to the community.

This on-site, full-time role leads day-to-day Front Desk operations, coaches team members, and ensures a warm, seamless guest journey—from reservations to departure—while reflecting Yora’s Simple, Inclusive, Natural and Social values.

Qualifications

• Two to four years of experience in wellness, premium guest service, hospitality or a similar guest-focused environment.
• Previous supervisory or shift-leadership experience is preferred.
• Lead by example while remaining actively involved in guest service.
• Strong understanding of guest-journey management and service recovery.
• Experience using reservation, property-management, point-of-sale or workforce-management systems.
• Strong communication, coaching, organization and problem-solving skills.
• Calm and confident decision-making in a fast-paced environment.
• Visible, approachable and service-oriented working style.
• Genuine interest in wellness and creating meaningful guest connections.

Responsibilities

• Lead the Front Desk team in creating warm, genuine and memorable guest experiences throughout each assigned shift.
• Coordinate daily Front Desk operations, shift priorities, guest flow and team deployment.
• Ensure reservations, check-in, payments, locker assignments and guest communications are completed accurately.
• Support opening, closing, cash-handling and daily operational procedures.
• Monitor wait times, staffing and guest flow and proactively remove barriers that affect the guest journey.
• Resolve guest concerns confidently, professionally and with empathy.
• Maintain calm, welcoming and organized Front Desk and arrival areas that reflect Yora’s standards.
• Provide real-time coaching, feedback and hands-on support to Front Desk team members.
• Assist with onboarding and training new Front Desk team members.
• Recognize strong guest service and reinforce accountability, teamwork and continuous improvement.
• Partner with teams throughout the spa to deliver a seamless end-to-end guest journey.
• Support retail, memberships, upgrades and promotional initiatives through authentic guest conversations.
• Use guest feedback and operational observations to identify opportunities and improve daily performance.
• Model Yora’s values of Simple, Inclusive, Natural and Social in every interaction.

Skills

Guest-service leadership

Supervisory experience

Communication skills

Service recovery

Team leadership

Problem solving

Tools

PMS/POS systems

Job description

Yora Nordic Spa is opening in Portland, CT, in November 2026. We seek a Front Desk Supervisor to join our founding Front Desk team and work with the Front Desk Manager to welcome our first guests when we open to the community.

This on-site, full-time role leads day-to-day Front Desk operations, coaches team members, and ensures a warm, seamless guest journey—from reservations to departure—while reflecting Yora’s Simple, Inclusive, Natural and Social values.