Front Desk Supervisor | The Morris Inn

University of Notre Dame; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Notre Dame is hiring a Front Desk Supervisor at the Morris Inn in the campus Hospitality department. The role balances supervisory duties with hands-on guest interactions, ensuring accurate check-ins/outs and high service quality across shifts.

As the primary mentor for Guest Service Associates, you will coordinate VIP arrivals and support the management team with front desk operations and SOP adherence, while upholding Notre Dame’s service standards.

Qualifications

• Capable of managing time effectively with minimal supervision.
• Excellent communication and listening skills.
• Ability to maintain a standing position for extended periods of time (up to 6 hours at a time).

Responsibilities

• Perform guest registration, room assignments and check-outs with accuracy and warmth.
• Manage guest billing, room changes, and service recovery in real-time.
• Monitor the lobby and front drive for efficient guest flow during peak times.
• Assist with parking and valet coordination during high-volume periods.
• Oversee training of all new GSAs and provide coaching for service skills.
• Update training checklists and ensure SOPs are followed at the desk.
• Assist the Room Operations Coordinator with VIP arrivals, room inspections and amenities.
• Be primary contact for VIPs when Managers are unavailable.
• Communicate guest preferences to relevant departments.
• Support desk administrative tasks like inventory, supplies, and shift reporting.

Skills

Time management

Communication

Customer service

Job description

Company Description

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

The University of Notre Dame Operations, Events, and Safety (UOES) division is currently hiring for full-time Front Desk Supervisor within the Morris Inn in our campus Hospitality department. The UOES Division oversees the University's event management, hospitality, and customer service functions, while also supporting student life, academic initiatives, research activities, and annual milestone celebrations.

The Morris Inn is a AAA Four Diamond Hotel and sits at the heart of Notre Dame’s storied campus. It continues to be the “living room” of the University of Notre Dame where guests will find the perfect atmosphere in which to enjoy a business lunch, family gathering, special occasion or a casual meal.

Front Desk Supervisor

The Front Office Supervisor is a high-impact, "working supervisor" who leads by example from the front lines. This role balances administrative oversight with direct guest interaction, checking guests in and out while simultaneously monitoring the flow of the lobby and front drive. As the primary mentor for Guest Service Associates, the Supervisor ensures that the highest level of service is maintained across every shift. They serve as a vital support bridge for the management team, stepping in to coordinate VIP arrivals and high-profile University constituent needs with the same precision and care as the Operations Coordinator.

Key Responsibilities:

• Perform all Guest Service Associate functions, including guest registration, room assignments, and check-outs, with the highest level of accuracy and warmth.
• Manage guest billing, room changes, and service recovery efforts in real-time.
• Monitor the lobby environment and front drive to ensure guest flow is efficient and staff are positioned correctly during peak times.
• Step in to assist with parking and valet coordination during high-volume periods or staffing gaps.
• Directly oversee the training of all new GSAs, walking them through the Morris Innservice journey and technical systems.
• Act as a peer coach, providing immediate feedback to associates to sharpen their service skills and technical accuracy.
• Update training checklists and ensure all departmental SOPs are being communicated and followed at the desk.
• Assist the Room Operations Coordinator in preparing for VIP arrivals, including room inspections and the placement of personalized amenities.
• Serve as the primary point of contact for VIPs and University constituents when the Operations Coordinator or Managers are unavailable.
• Ensure that all special requests and high-profile guest preferences are communicated to the relevant departments.
• Assist Operations Managers with desk-related administrative tasks, such as inventory, supply ordering, and shift reporting.

Qualifications

• Capable of managing time effectively with minimal supervision
• Excellent communication and listening skills
• Ability to maintain a standing position for extended periods of time (up to 6 hours at a time)

Additional Information

Pay Rate: commensurate with experience

The University ofNotreDameseeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover,NotreDameprohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).Westronglyencourageapplicationsfrom candidates attracted to a university with a Catholic identity.