Front Desk Supervisor: Resident & Visitor Experience

Mainevets; Scarborough (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Growth opportunities

Meaningful work with Veterans

Job summary

Maine Veterans’ Homes is seeking a Head Receptionist to serve as the first point of contact and ensure a welcoming, organized front desk. You will supervise reception staff, manage calls and correspondence, and support administrative tasks across the facility.

The role requires a high school diploma and clerical experience, with proficiency in Outlook, Word and Excel, and strong communication and confidentiality skills. Join a mission-driven team serving veterans with dignity and care.

Qualifications

• Minimum high school diploma and clerical office experience.
• Proficiency with Outlook, Word and Excel is required.
• Strong organization, confidentiality and communication skills are essential.
• Able to multi-task and handle complex situations with discretion.

Responsibilities

• Greet and assist residents, families, visitors, and vendors.
• Supervise and support front desk staff, including scheduling and training.
• Manage calls, emails and correspondence; route inquiries appropriately.
• Maintain visitor logs and support security procedures.
• Coordinate front desk operations for smooth daily workflow.
• Assist with filing, data entry and record maintenance.
• Collaborate with nursing, admin and leadership teams as needed.
• Handle sensitive information with discretion and confidentiality.

Skills

Communication

Multitasking

Confidentiality

Attention to detail

Organizational skills

Critical thinking

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

General office equipment

Job description

Maine Veterans’ Homes is seeking a Head Receptionist to serve as the first point of contact and ensure a welcoming, organized front desk. You will supervise reception staff, manage calls and correspondence, and support administrative tasks across the facility.

The role requires a high school diploma and clerical experience, with proficiency in Outlook, Word and Excel, and strong communication and confidentiality skills. Join a mission-driven team serving veterans with dignity and care.