Reception & Guest Services Lead

Maine Veterans; Saco (ME); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Professional growth

Mission-driven environment

Job summary

Maine Veterans’ Homes is seeking a Head Receptionist to be the first point of contact at our facility. You will oversee front desk operations, support administrative functions, and ensure exceptional service for residents, families, visitors, and staff.

In this role, you will supervise reception staff, manage calls and correspondence, maintain visitor logs, collaborate with nursing and leadership teams, and handle confidential information with discretion to uphold the facility’s welcoming,

Qualifications

• High school diploma required and clerical office experience.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Organized, discreet, and able to handle confidential information.
• Strong written and verbal communication.
• Ability to multi-task and maintain attention to detail.
• Proficient in English (spoken and written).

Responsibilities

• Greet and assist residents, families, visitors, and vendors with professionalism and courtesy
• Supervise and support reception staff, including scheduling and training
• Manage incoming calls, emails, and correspondence; route inquiries appropriately
• Maintain visitor logs and support facility security procedures
• Coordinate front desk operations to ensure smooth daily workflow
• Assist with administrative tasks such as filing, data entry, and record maintenance
• Collaborate with nursing, administrative, and leadership teams as needed
• Handle sensitive information with discretion and confidentiality

Skills

Clerical experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Confidentiality

English proficiency

Education

High school diploma

Tools

Office equipment

Job description

Maine Veterans’ Homes is seeking a Head Receptionist to be the first point of contact at our facility. You will oversee front desk operations, support administrative functions, and ensure exceptional service for residents, families, visitors, and staff.

In this role, you will supervise reception staff, manage calls and correspondence, maintain visitor logs, collaborate with nursing and leadership teams, and handle confidential information with discretion to uphold the facility’s welcoming,