Front Desk Supervisor - NonExempt (104747)

U.S. Dermatology Partners; Fredericksburg (VA); On-site; USD 31,000 - 44,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Front Desk Supervisor to oversee check-in/check-out operations at the Fredericksburg site.

You will lead reception staff, ensure accurate data entry, verify insurance, collect payments, and schedule follow-up appointments with a focus on accuracy and patient service. Ideal candidates have at least two years in a medical office and one year of supervisory experience, with a commitment to confidentiality and high-quality customer service in a fast-paced

Qualifications

• Minimum two years of work experience in a medical office.
• Minimum one-year supervisory experience.
• Strong customer-service skills and professional communication.

Responsibilities

• Oversee front desk check-in and check-out activities.
• Direct and support reception staff to greet patients and handle inquiries.
• Verify patient demographics and insurance data and enter into the system.
• Process payments, issue receipts, and balance daily transactions.
• Schedule appointments and manage deposits and end-of-day reports.
• Uphold confidentiality, safety policies, and professional courtesy.

Skills

Medical office experience

Supervisory experience

Customer service

Job description

Front Desk Supervisor - NonExempt (104747)# Front Desk Supervisor - NonExempt (104747)Fredericksburg-Central - Fredericksburg, VA 22401Start Date 10/29/2026## OverviewSalary Range$27.00 - $27.00 HourlyPosition TypeFull TimeCategoryAdmin - Clerical## DescriptionCOVID-19 vaccination **NOT** required for this positionCoordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.**Duties and Responsibilities*** Performs, assists and oversees subordinates in performing check-in and checkout duties. Check-In Duties: + Directs patients, salespeople, and visitors. + Greets patient(s) at check-in window, answers questions, and provides assistance as necessary. + Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s). + Confirms patients' insurance eligibility with patient, copying all pertinent information. + Enters appropriate data into computer, retrieves data, types correspondence and reports. + Generates encounter form. + Compiles all information for visit, including referral information, and distributes to clinical staff. + Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence. + Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system. Check-Out Duties: + Prepares medical charts, encounter forms, for next days clinics. + Greets patient at checkout window, answers questions, provides assistance as necessary. + Verifies demographic and insurance information. + Enters appropriate data into computer, retrieves data, determines patients portion of payment due. + Collects payments and posts payment to patients financial record in computer, generates receipt for patient. + Schedules return appointments and provides patient with appointment card. + Balances charges and payments for each physician and monies. + Closes credit card machine. + Submits balanced report, and monies to Executive Assistant to prepare deposit.They are actually closing and taking their own deposits to the bank now + Adjusts errors and resolves complaints. + Recommends establishment or revision of policies, recommends standards of performance. + Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, performs these duties with courtesy and compassion for the patient. + Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. + Performs other duties that may be necessary or in the best interest of the organization.## Qualifications**Experience Requirements*** Minimum two years of work experience in a medical office.* Minimum one-year supervisory experience.