Front Desk Supervisor, FGP - Neuro - Islip

NYU Langone Health; Bay Shore (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NYU Langone Hospital—Long Island in Islip, NY, is hiring a Front Desk Supervisor for the Neuro FG P. The role oversees front-end operations, check-in/check-out, scheduling, and training for staff to ensure smooth patient flow and service levels.

The supervisor will lead staff training on Epic workflows, uphold HIPAA and compliance standards, and partner with practice leadership to implement front-end improvements and patient experience initiatives.

Qualifications

• Experience leading front-end operations in a medical office.
• Familiarity with Epic workflows and patient management systems.
• Strong focus on patient experience and HIPAA compliance.

Responsibilities

• Oversees staff and patient care functions of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Compiles, analyzes and identifies trends in daily statistical data as requested and presents data reports monthly to appropriate parties with guidance from practice leadership
• Copayment & Patient Secure Reports – Monitors overall practice collection percentage and works with staff to identify areas for improvement.

Skills

Front desk supervision

Staff training

Tools

Epic

Job description

Front Desk Supervisor, FGP - Neuro - Islip

Medical Office Support

Islip, NY

ID: 1165449_RR00122297

Full-Time/Regular

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Front Desk Supervisor, FGP - Neuro - Islip. In this role, the successful candidate the Front-Desk Supervisor will be responsible for the oversight and direct supervision of front-end operations and administrative support functions at the practice, including check-in and check-out, scheduling, and support of all front-desk staff. In this role, the FGP Front-Desk Supervisor will ensure daily operational functions are properly staffed to accommodate efficient patient flow and that operations run smoothly throughout the day. The Front-Desk Supervisor will oversee the training of staff to ensure all new and existing staff have been trained on all aspects of the role to perform their jobs effectively, including Epic, workflows, and patient experience. Aside from supervisory responsibilities, the Front-Desk Supervisor will lead initiatives related to front-end changes at the direction of practice leadership and FGP Corporate.

Job Responsibilities

Front-End Management

• Oversees staff and patient care functions of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Compiles, analyzes and identifies trends in daily statistical data as requested and presents data reports monthly to appropriate parties with guidance from practice leadership
• Copayment & Patient Secure Reports- Monitors overall practice collection percentage and works with staff to identify areas for improvement. This