Front Desk Supervisor - Member & Guest Experience

City of McKinney, TX; McKinney (TX); On-site; USD 35,000 - 46,000; Full time

Job summary

City of McKinney is seeking a front desk-focused team member to provide excellent customer service to members and guests. You will assist with registrations, facility bookings, and promote available programs and services while maintaining a welcoming atmosphere.

The role includes supporting inventory control, training of staff, and serving as supervisor on duty, with a focus on dependable attendance and positive interactions across the organization.

Qualifications

• High school diploma or GED with 2 years of customer service experience.
• Experience handling a cash register and basic computer/office software.

Responsibilities

• Provide welcoming customer service at front desk and greet members by name.
• Assist with registrations and facility bookings.
• Promote facilities and services to members and guests.
• Assist supervisor with inventory control and concessions management.
• Serve as supervisor on duty and attend scheduled meetings.
• Respond to questions and resolve complaints.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Tools

Cash register

Basic computer skills

Office applications

Job description

City of McKinney is seeking a front desk-focused team member to provide excellent customer service to members and guests. You will assist with registrations, facility bookings, and promote available programs and services while maintaining a welcoming atmosphere.

The role includes supporting inventory control, training of staff, and serving as supervisor on duty, with a focus on dependable attendance and positive interactions across the organization.