Front Desk Supervisor – Community Services

City Of Mckinney; McKinney (TX); Presencial; USD 17.000 - 28.000; Jornada completa

Descripción de la vacante

The City of McKinney is seeking a Front Desk Supervisor to support and enforce facility rules and safety, with a focus on front desk operations and customer service. The role includes supervising on-duty coverage evenings and weekends and ensuring schedules, attendance, and policy adherence.

Ideal candidates will bring 2+ years of customer service experience, cash handling skills, and First Aid/CPR certification or willingness to obtain within 30 days.

Formación

• High school diploma or GED plus 2 years customer service experience.
• First Aid/CPR certification or ability to obtain within 30 days.
• Experience with cash handling and front desk operations is preferred.

Responsabilidades

• Provide positive and enthusiastic customer service to Members, Pass holders and Guests at the front desk and during facility interactions.
• Assist with program registrations and facility bookings using front desk software.
• Promote facilities, programs and services to Members and Guests.
• Assist Supervisor with inventory control and concessions management.
• Assist Supervisor with training and hiring of customer service representatives.
• Resolve customer questions and complaints and maintain professionalism.

Conocimientos

Customer service

Cash handling

Communication

Teamwork

Attendance reliability

Problem solving

Educación

High school diploma or GED

2 years customer service experience

First Aid/CPR certification or ability to obtain within 30 days

Descripción del empleo

The City of McKinney is seeking a Front Desk Supervisor to support and enforce facility rules and safety, with a focus on front desk operations and customer service. The role includes supervising on-duty coverage evenings and weekends and ensuring schedules, attendance, and policy adherence.

Ideal candidates will bring 2+ years of customer service experience, cash handling skills, and First Aid/CPR certification or willingness to obtain within 30 days.