Front Office - Front Desk Supervisor (Overnight) - Full Time

Four Seasons; Kailua (HI); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Hourly Rate: $33.01

On-site Physical Therapist

24-hour gym access (indoor & outdoor)

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons

Training and Development Opportunities

Employee Recognition Programs

Job summary

The Four Seasons Resort Hualalai is seeking a Front Desk Supervisor who delivers exceptional guest service and leads the front desk team across shifts. You will supervise check-ins, upsell opportunities, and ensure accurate billing while maintaining hotel standards and hospitality at every interaction.

Required are 3–12 months of Front Office or Reservations experience, the ability to read computer systems, and US work authorization.

Qualifications

• Three to twelve months of previous Reservations and/or Front Office experience required.
• Opera experience preferred.
• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills

Responsibilities

• Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head.
• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
• This role will cover both manager and agent shifts.
• Ensure revenue is maximized by upselling guest rooms based on availability
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties
• And More!

Skills

Customer service

Communication

Computer literacy

Weekend availability

Tools

Opera PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

FRONT DESK SUPERVISOR

The Four Seasons Resort Hualalai is looking for a Front Desk Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head.


• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.


• Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests. This role will cover both manager and agent shifts.


• Ensure revenue is maximized by upselling guest rooms based on availability


• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.


• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.


• Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties


• And More!

What To Bring

• Three to twelve months of previous Reservations and/or Front Office experience required.


• Opera experience preferred.


• Successful candidate must possess legal work authorization in United States


• Ability to accurately read and work with computer systems.


• Strong Customer Service skills


• Weekend availably is required

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $33.01


• An on-site Physical Therapist


• 24-hour access to Indoor and Outdoor Gym


• Holiday, Vacation & Sick pay


• Robust Benefit Plan


• Company Match 401K Plan


• Laundered Employee Uniform


• Free employee meals prepared by the Four Seasons Culinary ‘Ohana


• Complimentary stays at Four Seasons Worldwide


• Training and Development Opportunities


• Employee Recognition Programs

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal