Front Desk Operations Supervisor

Hyatt Vacation Club at Highlands Inn; Carmel-by-the-Sea (CA); On-site; USD 70,304 - 72,000; Full time

Benefits offered by this job

Bonus eligibility

Training program

Job summary

Hyatt Vacation Club at Highlands Inn in Carmel-by-the-Sea is seeking a Front Office Supervisor to assist in managing front office functions and supervising staff. You will ensure efficient check-in and check-out processes, handle guest complaints, and improve customer satisfaction.

The ideal candidate will have a high school diploma or GED, along with 2 years of experience in guest services. A 2-year degree in a related field is preferred. Strong communication and leadership skills are essential.

Qualifications

• High school diploma or GED; 2 years experience in guest services.
• 2-year degree in Hotel Management, Hospitality or Business Administration is preferred.

Responsibilities

• Assist Front Office Manager in daily operations.
• Supervise staff in Bell/Door, Switchboard, and Guest Services.
• Manage check-in and check-out processes.
• Handle guest complaints and disputes.
• Ensure financial performance of the department.

Skills

Communication

Conflict resolution

Leadership

Customer service

Education

High school diploma or GED

2-year degree in related field

Job description

Hyatt Vacation Club at Highlands Inn in Carmel-by-the-Sea is seeking a Front Office Supervisor to assist in managing front office functions and supervising staff. You will ensure efficient check-in and check-out processes, handle guest complaints, and improve customer satisfaction.

The ideal candidate will have a high school diploma or GED, along with 2 years of experience in guest services. A 2-year degree in a related field is preferred. Strong communication and leadership skills are essential.