Guest Experience Front Desk Agent

La Playa Hotel; Carmel-by-the-Sea (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

La Playa Hotel in Carmel-by-the-Sea is seeking a Front Desk Agent who treats hospitality as an art form, turning a simple check-in into a memorable moment for guests. You will greet guests like old friends, own the check-in/out experience, and navigate our PMS with precision.

The role requires a high school diploma, quick thinking, comfort with computers, and impeccable English. A polished, professional presence is essential at this historic landmark on the California coast.

Qualifications

• High school diploma; college coursework is a plus.
• Quick thinking and friendly demeanor.
• Comfort with computers and calculators.
• Typing speed of 15 WPM or faster.
• Impeccable English, written and spoken.
• Professional presence befitting a historic landmark.

Responsibilities

• Greet guests as friends, not transactions.
• Own check-in and check-out from start to finish.
• Navigate the property management system accurately.
• Handle payments and front desk cash handling.
• Answer phones with warmth and clarity.
• Resolve issues before guests notice them.
• Keep the front desk polished and welcoming.

Skills

Customer service

PMS proficiency

Typing 15 WPM

Professional presence

Education

High school diploma

Tools

PMS system

Calculator

Job description

La Playa Hotel in Carmel-by-the-Sea is seeking a Front Desk Agent who treats hospitality as an art form, turning a simple check-in into a memorable moment for guests. You will greet guests like old friends, own the check-in/out experience, and navigate our PMS with precision.

The role requires a high school diploma, quick thinking, comfort with computers, and impeccable English. A polished, professional presence is essential at this historic landmark on the California coast.