Front Desk Supervisor — Leadership Path & Growth

Atrium Hospitality; Murfreesboro (TN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career growth

401(k) with company match

Health coverage

Paid time off

DailyPay

Wellness programs

Tuition reimbursement

Discounts

Job summary

Atrium Hospitality is hiring at Murfreesboro Embassy Suites to lead the front desk team and ensure smooth guest check-ins/check-outs. You will coach staff, address guest concerns with urgency, and uphold cash handling and safety standards.

The role emphasizes superior customer service, strong communication with guests and departments, and readiness to assist with VIP arrivals and daily operations in a busy hotel environment.

Qualifications

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service leadership

Strong communication

Detail-oriented

Tech confident

Lift 50 lbs

Tools

Hotel systems

Emails

Reports

Job description

Atrium Hospitality is hiring at Murfreesboro Embassy Suites to lead the front desk team and ensure smooth guest check-ins/check-outs. You will coach staff, address guest concerns with urgency, and uphold cash handling and safety standards.

The role emphasizes superior customer service, strong communication with guests and departments, and readiness to assist with VIP arrivals and daily operations in a busy hotel environment.