Front Desk Supervisor — Lead Operations & Guest Experience

PM Hotel Group; Wilmington (DE); On-site; USD 26,000 - 44,000; Full time

Job summary

PM Hotel Group is seeking an Operations Supervisor for The Quoin Wilmington to lead the front desk team and ensure smooth daily operations at the property in Wilmington, DE. The role focuses on staff supervision, training, and expense management.

Ideal candidates will have 1–3 years of related experience, a high school diploma or equivalent, and a strong customer service orientation. The job requires on-site work with flexible hours, including nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• Experience: 1–3 years in related roles.
• Flexible schedule including nights, weekends, holidays; strong customer service is essential.

Responsibilities

• Lead front desk team to ensure effective collaboration and service quality.
• Provide training on hotel procedures and standards for front desk staff.
• Perform daily front desk tasks as needed to support operations.
• Assist Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: cash drawer, deposits, and credit card batches.

Skills

Leadership

Innovative thinking

Enthusiastic

Team player

Functional expert

Dedicated

Goal completion

Self-starter

Impact orientation

Entrepreneurial spirit

Education

High School diploma or equivalent

Job description

PM Hotel Group is seeking an Operations Supervisor for The Quoin Wilmington to lead the front desk team and ensure smooth daily operations at the property in Wilmington, DE. The role focuses on staff supervision, training, and expense management.

Ideal candidates will have 1–3 years of related experience, a high school diploma or equivalent, and a strong customer service orientation. The job requires on-site work with flexible hours, including nights, weekends, and holidays.