Operations Supervisor | The Quoin Wilmington | PM Hotel Group

PM Hotel Group; Wilmington (DE); On-site; USD 26,000 - 44,000; Full time

Job summary

PM Hotel Group is seeking an Operations Supervisor for The Quoin Wilmington to lead the front desk team and ensure smooth daily operations at the property in Wilmington, DE. The role focuses on staff supervision, training, and expense management.

Ideal candidates will have 1–3 years of related experience, a high school diploma or equivalent, and a strong customer service orientation. The job requires on-site work with flexible hours, including nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• Experience: 1–3 years in related roles.
• Flexible schedule including nights, weekends, holidays; strong customer service is essential.

Responsibilities

• Lead front desk team to ensure effective collaboration and service quality.
• Provide training on hotel procedures and standards for front desk staff.
• Perform daily front desk tasks as needed to support operations.
• Assist Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: cash drawer, deposits, and credit card batches.

Skills

Leadership

Innovative thinking

Enthusiastic

Team player

Functional expert

Dedicated

Goal completion

Self-starter

Impact orientation

Entrepreneurial spirit

Education

High School diploma or equivalent

Job description

Operations Supervisor | The Quoin Wilmington | PM Hotel Group

Job Category: Front Desk

Requisition Number: OPERA019424

• Posted : August 3, 2026
• Full-Time
• On-site
• Rate : $21 USD per hour

Locations

Showing 1 location

Quoin
519 N Market St
Wilmington, DE 19801, USA

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you’ll be responsible for on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Skills

Behaviors

Preferred

Leader

Inspires teammates to follow them

Innovative

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Functional Expert

Considered a thought leader on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.