Front Desk Supervisor - Guest Experience & Operations

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 42,000 - 58,000; Full time

Job summary

Remington Hospitality in Philadelphia seeks a Front Office Supervisor to oversee front desk operations, interview and hire staff, and schedule guest services to ensure smooth check-in and check-out. You will supervise front desk agents, bell staff, concierge, and PBX operators, understand roles, and perform duties as needed while maintaining excellent guest service.

Responsibilities include MICROS system operation, discrepancy reports, and coordination with Housekeeping/Engineering to resolve

Responsibilities

• Oversee front desk staffing and scheduling for front office associates, including interviewing, hiring, supervising, and training of front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Ensure complete understanding of Front Office staff roles and duties and perform duties as needed.
• Operate and manage the MICROS front-office system, including all daily transactions and less frequent tasks.
• Review AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest rooms, requests and maintenance needs; route guest requests to the appropriate departments.
• Greet guests professionally, check them in/out quickly, and assist with guest needs.

Job description

Remington Hospitality in Philadelphia seeks a Front Office Supervisor to oversee front desk operations, interview and hire staff, and schedule guest services to ensure smooth check-in and check-out. You will supervise front desk agents, bell staff, concierge, and PBX operators, understand roles, and perform duties as needed while maintaining excellent guest service.

Responsibilities include MICROS system operation, discrepancy reports, and coordination with Housekeeping/Engineering to resolve