Front Desk Supervisor: Lead Guests & Team Excellence

BENCHMARK; Tacoma (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

PTO & Holidays

Employee Room Rate Discounts

Sick Time Policy

Job summary

Hotel Murano, part of Pyramid Global Hospitality in Tacoma, seeks a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service. You will check guests in, handle requests, and support a seamless operation in a vibrant, world-class hotel environment.

Ideal candidates bring hospitality experience, strong communication skills, and a customer-first mindset. This role offers a dynamic work setting with opportunities for professional growth within a renowned portfolio.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or resort experience preferred.
• Must be available to work nights, weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled.
• Provide exceptional customer service by engaging with guests and showing sincere interest.
• Supervise daily shift, ensuring all team members follow standard operating procedures.
• Train, direct, and coach the front desk team to ensure quality operation.
• Maintain house bank and post procedures; assist other departments as needed.

Skills

Customer service

Team leadership

Communication

Computer skills

Flexible schedule

Fast-paced environment

Education

High school diploma or equivalent

Job description

Hotel Murano, part of Pyramid Global Hospitality in Tacoma, seeks a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service. You will check guests in, handle requests, and support a seamless operation in a vibrant, world-class hotel environment.

Ideal candidates bring hospitality experience, strong communication skills, and a customer-first mindset. This role offers a dynamic work setting with opportunities for professional growth within a renowned portfolio.