Front Desk Lead: Elevate Guest Experience & Team Excellence

Pyramid Global Hospitality; Portland (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Supplemental Medical insurance

Life insurance

Life insurance buy ups

Employee assistance programs

Competitive matching 401 k

Pet insurance

Hotel discounts program

Paid time off

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead a world-class property in Portland, OR. You will supervise frontline staff, ensure smooth check-in/check-out, and respond promptly to guest requests to maintain exceptional service.

The role requires a flexible schedule including nights and weekends, with prior hotel experience preferred. Strong communication and computer skills are essential, as is the ability to thrive in a fast-paced environment.

Qualifications

• Flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary.
• Training all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed

Skills

Customer service

Communication

Multitasking

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead a world-class property in Portland, OR. You will supervise frontline staff, ensure smooth check-in/check-out, and respond promptly to guest requests to maintain exceptional service.

The role requires a flexible schedule including nights and weekends, with prior hotel experience preferred. Strong communication and computer skills are essential, as is the ability to thrive in a fast-paced environment.