Front Desk Supervisor-Marriott Tampa Westshore

Crestview Management, LLC; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

Critical Illness Insurance

401(k) with company match

Paid Time Off

Free hotel stays

Hotel Discounts

Job summary

Crestview Management, LLC is seeking a motivated Front Desk Supervisor to oversee Front Desk operations, support the Front Desk team, and ensure exceptional guest service in a fast-paced hotel environment in Tampa, FL. You will coordinate with the Front Office Manager and other departments to maintain standards and smooth operations.

The role emphasizes leadership, staff development, and maintaining a welcoming, efficient front desk capable of handling guest inquiries and resolving issues

Qualifications

• Previous Front Desk, guest services, or hotel experience.
• Previous supervisory or lead experience preferred.
• Strong customer service and communication skills.
• Strong leadership and organizational abilities.
• Ability to multitask and make sound decisions in a fast-paced hotel environment.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Oversee check-in and check-out procedures and guest requests.
• Coordinate with Housekeeping and other departments for guest needs.
• Train and onboard new Front Desk team members and coach on service standards.
• Ensure proper cash-handling and Front Desk procedures are followed.
• Maintain a clean, organized, and professional Front Desk area.
• Communicate important information to the Front Office Manager.

Skills

Front Desk experience

Supervisory experience

Customer service

Leadership

Communication

Multitasking

Job description

We are seeking a motivated and experienced Front Desk Supervisor to support the daily operations of the Front Office and help lead the Front Desk team in delivering exceptional guest service.

The Front Desk Supervisor is a hands-on leadership position responsible for overseeing Front Desk operations during assigned shifts, assisting team members, resolving guest concerns, and ensuring hotel and brand standards are consistently followed.

The Front Desk Supervisor works closely with the Front Office Manager and other hotel departments to ensure smooth operations and a positive guest experience.

What You'll Do

Front Office Operations

• Supervise Front Desk operations during assigned shifts.
• Ensure efficient and professional check-in and check-out procedures.
• Monitor arrivals, departures, room assignments, and guest requests.
• Assist Front Desk agents with operational questions and guest needs.
• Ensure proper cash-handling and Front Desk procedures are followed.
• Communicate important information and operational issues to the Front Office Manager.
• Work closely with Housekeeping and other departments to address guest and operational needs.
• Maintain a clean, organized, and professional Front Desk area.

Guest Experience

• Greet and assist guests in a friendly and professional manner.
• Resolve guest questions, requests, and concerns promptly.
• Handle escalated guest concerns when appropriate and involve the Front Office Manager as needed.
• Follow up on guest issues to ensure they are properly resolved.
• Promote a positive and welcoming environment for guests.
• Lead by example and maintain a professional presence at the Front Desk.
• Assist with training and onboarding new Front Desk team members.
• Coach team members on service standards, procedures, and guest interactions.
• Provide feedback to the Front Office Manager regarding team performance and development needs.
• Help maintain accountability for attendance, appearance, conduct, and performance.
• Support Front Desk meetings, training, and departmental initiatives.

Communication & Teamwork

• Maintain clear communication with the Front Office Manager and hotel leadership.
• Communicate effectively with Housekeeping, Engineering, Food & Beverage, Sales, and other departments.
• Ensure proper shift handoffs and documentation.
• Assist with coordinating special guest requests and VIP needs.
• Support the Front Office Manager with departmental projects and operational improvements.

Safety & Standards

• Follow hotel policies, brand standards, safety procedures, and applicable laws.
• Protect guest privacy and confidential information.
• Respond appropriately to emergencies and safety concerns.
• Ensure Front Desk team members follow established procedures and service standards.

What We're Looking For

• Previous Front Desk, guest services, or hotel experience.
• Previous supervisory or lead experience preferred.
• Strong customer service and communication skills.
• Strong leadership and organizational abilities.
• Ability to remain calm and professional when handling difficult guest situations.
• Ability to multitask and make sound decisions in a fast-paced hotel environment.
• Professional appearance and positive attitude.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with Marriott systems and hotel property-management systems preferred.

Why Work With Us

Join a professional full-service hotel team focused on quality service, teamwork, and guest satisfaction. This position provides an opportunity to grow as a hospitality leader while working closely with the Front Office Manager and hotel leadership.

We offer competitive wages, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.