Front Desk Supervisor — Lead Guest Experience & Team

Aimbridge Hospitality; Saugatuck Township (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Term Life and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Saugatuck Resort is seeking a Front Desk Supervisor who will lead guest check-in/check-out, greet guests warmly, and set a standard of unforgettable service. You’ll energize and guide the front desk team to ensure every guest feels valued and heard.

In this full-time role you’ll manage reservations, VIP requests, logs, and balance guest needs with safety and standards. The position requires 2–3 years in hospitality and supervisory experience, a high school diploma, and a

Qualifications

• High school diploma or equivalent; college coursework helpful.
• 2–3 years progressive hospitality experience required.
• Supervisory experience preferred.
• Valid driver’s license; may require Food Handlers, Alcohol Awareness, CPR and First Aid certifications.

Responsibilities

• Greet guests with warmth; manage check-ins/check-outs; handle reservations and VIP requests.
• Track logs, messages and packages; ensure details are professional and timely.
• Monitor rates, packages and promotions to boost revenue while delivering value.
• Lead and train front desk staff; resolve guest concerns while upholding safety and standards.

Skills

Guest Experience

Operations Management

Revenue Management

Team Leadership

Education

High School Diploma

Driver's License

Food Handlers Certification

CPR/First Aid Certification

Job description

Aimbridge Hospitality's Saugatuck Resort is seeking a Front Desk Supervisor who will lead guest check-in/check-out, greet guests warmly, and set a standard of unforgettable service. You’ll energize and guide the front desk team to ensure every guest feels valued and heard.

In this full-time role you’ll manage reservations, VIP requests, logs, and balance guest needs with safety and standards. The position requires 2–3 years in hospitality and supervisory experience, a high school diploma, and a