Front Desk Supervisor — Guest Experience Leader

Aimbridge-Hospitality; Saugatuck Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for Saugatuck Resort. You will lead a team to warmly welcome guests, manage smooth check-ins/check-outs, and handle reservations and VIP requests to create memorable experiences.

Responsibilities include overseeing guest communications, rate optimization, and maintaining safety and service standards while coaching staff and solving issues promptly.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth; manage check-ins/check-outs smoothly and handle reservations, VIP requests, and guest needs.
• Track logs, messages, and packages; ensure timely, professional handling of details.
• Monitor rates, packages, and promotions to boost revenue while delivering value to guests.
• Lead and train associates; address guest concerns and incidents with safety and standards in mind.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor for Saugatuck Resort. You will lead a team to warmly welcome guests, manage smooth check-ins/check-outs, and handle reservations and VIP requests to create memorable experiences.

Responsibilities include overseeing guest communications, rate optimization, and maintaining safety and service standards while coaching staff and solving issues promptly.