Saugatuck Resort - Front Desk Supervisor

Aimbridge Hospitality; Saugatuck Township (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Term Life and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Saugatuck Resort is seeking a Front Desk Supervisor who will lead guest check-in/check-out, greet guests warmly, and set a standard of unforgettable service. You’ll energize and guide the front desk team to ensure every guest feels valued and heard.

In this full-time role you’ll manage reservations, VIP requests, logs, and balance guest needs with safety and standards. The position requires 2–3 years in hospitality and supervisory experience, a high school diploma, and a

Qualifications

• High school diploma or equivalent; college coursework helpful.
• 2–3 years progressive hospitality experience required.
• Supervisory experience preferred.
• Valid driver’s license; may require Food Handlers, Alcohol Awareness, CPR and First Aid certifications.

Responsibilities

• Greet guests with warmth; manage check-ins/check-outs; handle reservations and VIP requests.
• Track logs, messages and packages; ensure details are professional and timely.
• Monitor rates, packages and promotions to boost revenue while delivering value.
• Lead and train front desk staff; resolve guest concerns while upholding safety and standards.

Skills

Guest Experience

Operations Management

Revenue Management

Team Leadership

Education

High School Diploma

Driver's License

Food Handlers Certification

CPR/First Aid Certification

Job description

Saugatuck Resort - Front Desk Supervisor Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality-leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Saugatuck Resort - Front Desk Supervisor Aimbridge Hospitality