Springhill Suites Chula Vista - Front Desk Agent

Evolution Hospitality; Chula Vista (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Evolution Hospitality seeks a Front Desk Agent for SpringHill Suites by Marriott. You’ll deliver warm guest service, handle check-ins and check-outs, and coordinate with teams to ensure a flawless guest experience.

The role requires a friendly demeanor, efficient multi-tasking, and familiarity with hotel software and office tools. Ideal candidates will have a high school diploma or equivalent and prior hotel or service industry exposure.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, welcoming guest service and smooth check-ins/check-outs.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly to resolve guest issues and turn challenges into positive outcomes.
• Multitask effectively by juggling reservations, guest requests and front desk tasks.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Travel in style at SpringHill Suites by Marriott®, the all‑suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Take the stress out of travel with free Wi‑Fi, relaxing pools and fitness centers. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day - like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world‑class operation it is today.