Front Desk Supervisor

Hotel Leveque; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hotel and travel discounts

Professional development

Job summary

Hotel Fort Des Moines, Curio Collection by Hilton is seeking a Front Desk Supervisor to support front office operations and staff, ensuring guest satisfaction and proper room availability. You’ll supervise front desk and bell staff, review daily arrivals, and uphold policies with a guest-centric approach.

Join First Hospitality's landmark property in downtown Des Moines, offering growth opportunities and a dynamic team environment focused on excellence in hospitality.

Qualifications

• Customer service experience, preferably in Hospitality or related industry.
• Strong communication and interpersonal skills.
• Ability to balance guest needs with policy adherence.

Responsibilities

• Supervise and support all Front Office staff (Front Desk and Bell/Door) to ensure policies are followed while welcoming guests.
• Review and prepare for daily arrivals and look at business on book at least seven days out daily.
• Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
• Maintain knowledge of all hotel outlets, facilities and local events.
• Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts.
• Address credit concerns and communicate any outstanding issues to the next shift manager for follow-up.
• Ensure accurate guest data is inputted into HMS profile including comments and history.
• Report and follow up on guest issues with confidentiality.
• Maintain a detailed log with all guest issues and resolutions.
• Communicate hotel needs to departments to ensure room availability and open calls are addressed in a timely manner with follow-up to guests.

Skills

Customer service

Hospitality knowledge

Communication skills

Front desk experience

English proficiency

Education

High School diploma

Job description

Hotel Fort Des Moines, Curio Collection by Hilton

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you’ll make…

The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.

You’ll enjoy this job because…

• You want to grow within Front Office
• You enjoy providing excellent guest experience
• You’re self-motivated to go above and beyond

What you’ll be doing…

• Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
• Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
• Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
• Maintain knowledge of all of hotel outlet offerings, facilities and local area events
• Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
• Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
• Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
• Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
• Maintain a detailed log with all guest issues and resolutions
• Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
• Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
• Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
• Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
• Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
• Must possess basic ability to analyze and understand forecasts and budgets
• Other duties as assigned

You should be able to…

• Speak, read, and write in primary language used in the workplace
• Sit, stand, walk, and be in front of a computer for 8+ hours
• Customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel Fort Des Moines, Curio Collection by Hilton

Hotel with 290 Rooms

A historic base where presidents stayed

A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places. We're in the center of downtown Des Moines, a mile from the Wells Fargo Arena. The Iowa State Capitol is less than 10 minutes away, and we're 15 minutes from the Iowa State Fairgrounds.

Proudfoot & Bird

Fine Dining in every aspect. Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail. Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence. Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines’ cherished history. Two semi-private dining rooms are available, seating eight and 10 guests, respectively. Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird’s menu consists of world class fare. Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision. We look forward to serving you