Front Desk Supervisor: Lead Guest Experience & Growth

BENCHMARK; Santa Cruz (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor to join the Chaminade Resort & Spa team in Santa Cruz, CA. You will lead a guest-focused front desk operation, ensure smooth check-ins, and uphold the high standards that define our resort experience.

This role requires a flexible schedule including nights, weekends and holidays, excellent communication and a welcoming personality. You will train staff, resolve guest issues, and collaborate with maintenance and housekeeping to deliver

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

Responsibilities

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and WOW guests through recovery when things aren’t quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Training all Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor to join the Chaminade Resort & Spa team in Santa Cruz, CA. You will lead a guest-focused front desk operation, ensure smooth check-ins, and uphold the high standards that define our resort experience.

This role requires a flexible schedule including nights, weekends and holidays, excellent communication and a welcoming personality. You will train staff, resolve guest issues, and collaborate with maintenance and housekeeping to deliver