Front Desk Supervisor - Lead Guest Experience

Sage Restaurant Group; Raleigh (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

Sage Hospitality Group is seeking a Front Desk Supervisor for Indigo Raleigh in North Carolina. The role supervises front office staff to ensure an efficient operation and excellent guest experiences, handling reservations, information, and guest inquiries with professionalism.

The successful candidate will lead the front desk team, train staff, resolve issues promptly, and maintain accurate guest accounts, while upholding service standards and cash handling procedures in a bustling hotel

Qualifications

• Must understand all hotel front office procedures.
• Basic math, cash handling, and POS familiarity required.
• Excellent customer service and ability to interact with guests.
• Knowledge of hotel policies and ability to apply guidelines.

Responsibilities

• Supervise front desk operations to deliver optimal service.
• Train, direct, and coach front desk team for quality operation.
• Resolve guest issues promptly to maintain satisfaction.
• Manage check-in/check-out procedures and guest accounts.
• Post and balance receipts and cash following procedures.
• Answer inquiries and upsell room nights to boost occupancy.
• Maintain customer relations with timely, knowledgeable responses.
• Operate PBX, schedule wake-up calls, and paging.
• Control front desk cash transactions per hotel policy.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties as assigned by management.

Skills

Front desk procedures

Customer service skills

Cash handling procedures

Second language preferred

Opera Cloud PMS experience

Education

High school education

Tools

Opera Cloud PMS

Job description

Sage Hospitality Group is seeking a Front Desk Supervisor for Indigo Raleigh in North Carolina. The role supervises front office staff to ensure an efficient operation and excellent guest experiences, handling reservations, information, and guest inquiries with professionalism.

The successful candidate will lead the front desk team, train staff, resolve issues promptly, and maintain accurate guest accounts, while upholding service standards and cash handling procedures in a bustling hotel