Housekeeping Supervisor: Lead Rooms & Service Excellence

Sage Restaurant Group; Raleigh (NC); On-site; USD 25,000 - 27,000; Full time

Job summary

Sage Hospitality Group seeks a Housekeeping Supervisor for Indigo Raleigh Hotel in North Carolina to oversee housekeeping operations, promote a safe environment, and deliver quality service that drives guest satisfaction.

You will supervise staff, inspect rooms and public areas, manage supplies and expenses, respond to guest requests, and coach team members to ensure compliance with health and sanitation standards. The role is full-time and on-site.

Qualifications

• High school education or equivalent experience.
• Experience required: 1–2 years in a related position with this company or other organization(s).
• Requires working knowledge of housekeeping and the hotel's services, policies and operations.
• Requires supervisory skills.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards to achieve high cleanliness and guest satisfaction.
• Assign tasks to staff and review special requests to ensure smooth operation of housekeeping.
• Provide supplies to staff at start of shift to control inventory and expenses.
• Respond to guest requests and questions to maintain guest satisfaction; log items and handle inquiries in Lost and Found.
• Implement emergency training and procedures to protect hotel, guests, staff and assets.

Skills

Supervisory skills

Communication skills

Training and coaching

Education

High school diploma or equivalent

Job description

Sage Hospitality Group seeks a Housekeeping Supervisor for Indigo Raleigh Hotel in North Carolina to oversee housekeeping operations, promote a safe environment, and deliver quality service that drives guest satisfaction.

You will supervise staff, inspect rooms and public areas, manage supplies and expenses, respond to guest requests, and coach team members to ensure compliance with health and sanitation standards. The role is full-time and on-site.