Front Desk Supervisor (Hotel Terra)

Noble House Hotels & Resorts; Jackson (WY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Flexible schedules

Fitness center access

Bus pass

Employee shift meal

Spa discounts

Restaurant & retail discounts

Room rate discounts

Ski passes discounts

Shared transferable ski pass

Ski-in / Ski-out storage

Job summary

Noble House Hotels & Resorts is seeking a Front Desk Supervisor at our property in Jackson, WY. You will lead a team to deliver superior guest arrivals and departures, coordinate with valet during peak times, and support scheduling and admin tasks to maintain smooth operations.

Join a dynamic team where hospitality excellence and a proactive mindset are valued, with opportunities to grow within our portfolio of distinctive properties in the USA.

Qualifications

• Experience leading a team of 8 in a full-service hotel.
• Experience in hiring, training and coaching staff.
• Dependable, organized with a positive, can-do mindset.
• Ability to take ownership of tasks and respond to feedback.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Assist valet during peak times and coordinate with front desk.
• Support scheduling and administrative tasks as needed.
• Provide top-notch guest service aligned with brand standards.

Skills

Leadership

Team management

Customer service

Organization

Job description

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job

As Front Desk Supervisor you work side by side with your team in providing the ultimate arrival, departure and guest service experience. In a day's work, you welcome guests, check-in and out, and assist valet during peak times. You also assist with scheduling and administrative tasks as needed.

The Offer*

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage
• Rules and restrictions apply to all employee benefits and perks

Requirements

• Have experience in a similar size hotel (132 rooms) and leading a team of 8. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.