Front Office Manager (Hotel Terra)

Noble House Hotels & Resorts; Jackson (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Medical Benefits Package

401(k)

Complimentary Fitness Center Access

Bus Pass

Employee Shift Meal

Discounts at Spas and Restaurants

Discounts on room rates

Discounts on ski passes

Shared transferable ski pass

Onsite ski-in, ski-out, and storage

Job summary

Noble House Hotels & Resorts is seeking a Front Office Manager in Jackson Hole, WY. You will oversee the Front Office and Concierge teams, uphold high service standards, and promote the Hotel Terra service culture.

You will lead operations including check-in, check-out, reservations, and guest activities to maximize guest satisfaction. We value hiring, training, and coaching strong staff with a positive, can-do mindset.

Qualifications

• Minimum two years of experience in a similar size hotel (132 rooms) and leading a team of 12.
• Experience in full-service hotel operation preferred.

Responsibilities

• Oversee Front Office and Concierge departments to maintain high service standards.
• Participate in check-in/check-out, reservations and guest activities.
• Manage teams to maximize guest experience and achieve daily objectives.
• Communicate with guests in a professional, courteous, and helpful manner.

Skills

Team leadership

Hotel management

Guest service

Job description

Description Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

Description Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!

The Job As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

The Offer In return we offer our new Front Office Manager:

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage
• Rules and restrictions apply to all employee benefits and perks

Requirements To be successful as our new Front Office Manager you:

• Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
• Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.

Hotel Terra is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Work in a beautiful place with endless opportunities for world class recreation.