Front Desk Supervisor | Homestead Courtyard by Marriott

Shaner Group; Homestead (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Group is seeking a Front Desk Supervisor to oversee guest services at our Homestead, FL location. The role requires directing front desk staff, handling guest inquiries and ensuring smooth daily operations within hotel standards.

The position rewards strong supervisory, communication, and bilingual English/Spanish abilities, with flexibility to work weekends and holidays. Prior hospitality experience preferred.

Qualifications

• Minimum one year experience in a similar position; supervisory experience is a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Skills

Communication skills

Supervisory experience

Bilingual English/Spanish

Guest service

Education

High School diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.