Front Desk Agent | Homestead Courtyard by Marriott

Shaner Group; Homestead (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Shaner Group is seeking a Front Desk Clerk to warmly welcome guests, manage efficient check-in and check-out, and resolve inquiries at the front desk in our Florida property.

You will process payments, handle cash according to policies, and provide information on local activities to enhance guest experiences. Bilingual abilities are a plus, and previous hotel/customer service experience is preferred.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to communicate effectively with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process all payments according to established hotel requirements.
• Provide information and services to guests and visitors in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Computer skills

Knowledge of local activities

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.