Front Desk Supervisor – Home2 Suites by Hilton, Mobile AL

Ontario Trillium Foundation; Gulf Shores (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leadership growth path

Hands-on system training (Opera/Quore)

Job summary

A&R Group is seeking a Front Desk Supervisor for Home2 Suites by Hilton in Mobile, AL. This is a full-time hourly role supporting a 24/7 hotel operation and guest service excellence.

You will lead the Front Desk and Breakfast teams, train staff, serve as Manager on Duty, greet guests, handle concerns, manage reservations and billing, and coordinate with Housekeeping, Maintenance, and F&B. Open availability, strong communication, and a guest-first mindset are essential.

Qualifications

• Leadership of Front Desk and Breakfast teams.
• Train, coach, and hold associates accountable to brand and company standards.
• Step in as Manager on Duty when the GM/AGM is off-property.
• Greet, check in, and check out guests with efficiency and warmth.
• Handle guest concerns using recovery tools and logging in Quore.
• Manage reservations, OTA bookings, billing, and loyalty enrollments.

Responsibilities

• Provide daily, hands-on leadership to the Front Desk and Breakfast teams.
• Train, coach, and hold associates accountable to brand and company standards.
• Step in as Manager on Duty when the GM/AGM is off-property.
• Greet, check in, and check out guests with efficiency and genuine warmth.
• Handle guest concerns using recovery tools, logging everything in Quore.
• Manage reservations, OTA bookings, billing, and loyalty enrollments.

Skills

Leadership

Training

Communication

Organization

Decision-making

Guest service

Tools

Opera

Quore

Kipsu

Merlin

Job description

Job Title: Front Desk Supervisor – Home2 Suites by Hilton, Mobile AL

Location: 5460 Inn Rd, Mobile, AL 36619

Job Type: Full-Time | Hourly, Non-Exempt

Lead the Front Desk. Own the Guest Experience. Grow Your Hospitality Career.

Schedule Requirement — Please Read Before Applying

This is a 24/7 hotel operation, and this role requires open availability — including early mornings, evenings, overnights, weekends, and holidays. You'll rotate weekend/PM shifts with the AGM and may need to cover call-outs with full 8-hour shifts. If you need a fixed daytime-only or weekends-off schedule, this role won't be the right fit — but if flexibility is your strength, we want to hear from you!

What You'll Do

• Provide daily, hands-on leadership to the Front Desk and Breakfast teams

• Train, coach, and hold associates accountable to brand and company standards

• Step in as Manager on Duty when the GM/AGM is off-property

• Greet, check in, and check out guests with efficiency and genuine warmth

• Handle guest concerns using recovery tools, logging everything in Quore

• Manage reservations, OTA bookings, billing, and loyalty enrollments

• Oversee cash handling, deposits, and daily reconciliation

• Keep the lobby and desk on-brand: no clutter, no phones at the desk, always guest-ready

• Communicate across Housekeeping, Maintenance, and F&B to keep operations seamless

• Champion A&R Group's culture, mission, and values every shift

What You Bring

• Open availability across all shifts, including weekends and holidays (required)

• Previous hospitality experience preferred, but not required — we'll train the right attitude

• Strong communication, organizational, and time-management skills

• Comfort working fast-paced and making quick, confident decisions

• Ability to stand, walk, bend, and lift up to 25 lbs

• A professional, ethical, team-first mindset with a passion for guest service

• Ability to work independently with minimal supervision

Why Join Us

• Real leadership experience and a clear path to Assistant General Manager and beyond

• Supportive, team-oriented culture backed by A&R Group

• Hands-on training on industry-leading systems (Opera, Quore, Kipsu, Merlin)

• The pride of representing a top-rated Hilton brand in Mobile, AL

A&R Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service.