Front Desk Supervisor - Hilton Brand Experience

Buffalo Lodging Associates, LLC; SOUTH PLAINFIELD (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

401(k) with employer match

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for the Hampton Inn by Hilton in South Plainfield, NJ. The role involves coordinating front office operations and supporting management to ensure guest satisfaction within a 107-room property.

The position is full-time with shifts including mornings and evenings, and a starting rate of $19.50 per hour. Hilton brand experience is preferred and a high school diploma is recommended.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Hilton Brand experience is required.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Oversee guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team and assist in planning, directing work, addressing guest concerns and resolving problems.
• Front Desk Duties: Greeting guests, check-in/check-out through the property management system, entering reservations, updates and cancellations as requested.
• Handle cash, credit card information and goods at the property.
• Respond to all guest requests in a timely manner.
• Typical Schedule: Morning Shifts 7 AM – 3 PM; Evening Shifts 3 PM – 11 PM; Weekend availability required.

Skills

Customer service experience

Hilton Brand experience

Intranet/Word/Excel knowledge

Valid driver’s license

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor for the Hampton Inn by Hilton in South Plainfield, NJ. The role involves coordinating front office operations and supporting management to ensure guest satisfaction within a 107-room property.

The position is full-time with shifts including mornings and evenings, and a starting rate of $19.50 per hour. Hilton brand experience is preferred and a high school diploma is recommended.