Front Office Supervisor - Hampton Inn South Plainfield

Buffalo Lodging Associates, LLC; Plainfield, Northern (NJ, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Employer M

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Activities

Learning and Development

Employee Referral Program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Office Supervisor for the Hampton Inn in South Plainfield, NJ. The role oversees guest services, front desk operations, and staff coordination to deliver high-quality service.

Schedules include 7 AM–3 PM and 3 PM–11 PM, with weekend availability; Hilton brand experience and OnQ certification are preferred, and a strong customer-service mindset is essential.

Qualifications

• Hilton brand experience and OnQ certification required
• High School diploma or equivalent preferred
• Experience with front desk operations and guest services in a hotel setting preferred
• Computer knowledge including WORD and EXCEL; familiarity with Property Management Systems (PMS)

Responsibilities

• Oversee guest services and front office operations to ensure superior service
• Foster a positive, cooperative work environment between front office staff and management
• Supervise front office team; plan, assign, and direct work; address guest concerns
• Handle check-in/check-out procedures using the PMS and manage reservations
• Respond to guest requests in a timely manner and provide hotel information and amenities

Skills

Guest services

Front desk operations

Customer service

Education

High School diploma or equivalent

Tools

OnQ system

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: FRONT003818

• Full-Time

Locations

Showing 1 location

Hampton South Plainfield
South Plainfield, NJ 07080, USA

Description

Hampton Inn by Hilton, South Plainfield-Piscataway-205 New World Way, South Plainfield, NJ 07080

We are currently looking for a Front Office Supervisor to join our Team! Our Hampton Inn with 107 guest rooms, is located off I-287/I-95 in South Plainfield, a half-mile from Hadley Center and 10 minutes from Piscataway. Rutgers University – New Brunswick is six miles away and we’re close to a variety of corporate offices. The New Jersey Convention and Exposition Center is nine miles away and we’re 30 minutes from Newark Airport. We serve a daily hot complimentary to all our guests. A great place to stay – a great place to work. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team. This is a Full Time position - starting rate of pay $17.75 per hour.

Hilton Brand experience and OnQ certified preferred.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed - Flexibility to work all shifts when needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton Hotel Brand experience and OnQ certified is required.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.