Front Desk Supervisor: Guest Services & Reservations

crestline-external; Tuscaloosa (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to manage daily front desk operations, greet guests, register and assign rooms, issue keys, and balance shifts while ensuring guest satisfaction and adherence to SOPs.

The role requires 2–3 years of supervisory experience (front desk preferred) and solid computer skills; GED or high school diploma is required. The position is full-time and on-site, emphasizing professional, courteous service and teamwork.

Qualifications

• Two to three years of supervisory experience preferred, with at least one year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish payment method.
• Contact housekeeping or maintenance staff for reported problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Balance end-of-shift records and ensure shift checklist completion.
• Handle guest questions and problems with professional service.

Skills

Supervisory experience

Basic computer skills

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to manage daily front desk operations, greet guests, register and assign rooms, issue keys, and balance shifts while ensuring guest satisfaction and adherence to SOPs.

The role requires 2–3 years of supervisory experience (front desk preferred) and solid computer skills; GED or high school diploma is required. The position is full-time and on-site, emphasizing professional, courteous service and teamwork.