Front Desk Supervisor: Elevate Guest Experience

crestline-external; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring high guest service standards. You will register guests, manage reservations, and coordinate with housekeeping to resolve issues while supervising front desk staff.

The role emphasizes accuracy in billing, cash handling, and training of new associates to maintain smooth shift transitions and consistent service quality.

Qualifications

• Two to three years of supervisory experience preferred, front desk experience desirable.
• Strong customer service and communication skills required.
• Experience handling payments and cash handling compliance.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest payment methods and manage billing at check-in/out.
• Coordinate with housekeeping and maintenance for guest issues.
• Make and confirm reservations and issue room keys.
• Balance cash and manage end-of-shift procedures.
• Train and mentor new front desk associates.

Skills

Supervisory experience

Guest service

Cash handling

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring high guest service standards. You will register guests, manage reservations, and coordinate with housekeeping to resolve issues while supervising front desk staff.

The role emphasizes accuracy in billing, cash handling, and training of new associates to maintain smooth shift transitions and consistent service quality.