Front Desk Supervisor

crestline-external; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring high guest service standards. You will register guests, manage reservations, and coordinate with housekeeping to resolve issues while supervising front desk staff.

The role emphasizes accuracy in billing, cash handling, and training of new associates to maintain smooth shift transitions and consistent service quality.

Qualifications

• Two to three years of supervisory experience preferred, front desk experience desirable.
• Strong customer service and communication skills required.
• Experience handling payments and cash handling compliance.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest payment methods and manage billing at check-in/out.
• Coordinate with housekeeping and maintenance for guest issues.
• Make and confirm reservations and issue room keys.
• Balance cash and manage end-of-shift procedures.
• Train and mentor new front desk associates.

Skills

Supervisory experience

Guest service

Cash handling

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer skills

Job description

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities:

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.