Front Desk Experience Agent - Lead Check-In & Guest Service

crestline-external; Baltimore (MD); On-site; USD 19,286,000 - 26,174,000; Full time

Benefits offered by this job

Health and Welfare plans (Medical/Dent

Vision options

401k with company match

Paid Time Off

Educational Assistance

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to welcome guests, check them in/out, and handle calls and service requests in line with hotel policies. The role emphasizes guest satisfaction and efficient service at the front desk.

Ideal candidates have a High School/GED and at least 1 year experience in hospitality, with basic computer skills to manage reservations and payments. We offer competitive benefits and a team-oriented environment.

Qualifications

• High school graduate or GED required.
• 1 year of prior front desk or similar hotel experience preferred.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs and respond promptly, regardless of time of day.
• Maintain positive guest relations at all times.
• Process check-ins/check-outs and verify guest information.
• Communicate guest needs to relevant departments to fulfill requests.

Education

High School Graduate or GED

1 year experience in a hotel or similar role

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent to welcome guests, check them in/out, and handle calls and service requests in line with hotel policies. The role emphasizes guest satisfaction and efficient service at the front desk.

Ideal candidates have a High School/GED and at least 1 year experience in hospitality, with basic computer skills to manage reservations and payments. We offer competitive benefits and a team-oriented environment.