Front Desk Supervisor - Guest Experience & Team Lead

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel; Costa Mesa (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, is seeking a Front Office Supervisor. The ideal candidate will manage Front Desk operations, ensuring exceptional guest satisfaction and supervising staff effectively.

This role requires a high school diploma, 1-2 years of Front Desk experience, and strong communication skills. The ability to handle high-pressure situations calmly is crucial.

Join a dynamic team dedicated to providing outstanding service in a fast-paced environment.

Qualifications

• 1-2 years previous Front Desk Agent experience, exceptional communication skills.
• Ability to work a varied schedule including evenings, weekends, and holidays.
• Must have the ability to communicate clearly and directly with guests.

Responsibilities

• Supervising Front Desk operations ensuring quality processes.
• Managing and resolving guest complaints and compliments professionally.
• Main liaison between front desk operations and other departments.

Skills

Exceptional communication skills

Strong computer skills

Ability to handle stressful situations

Pleasant telephone demeanor

Education

High school diploma or equivalent

1-2 years experience as Front Desk Agent

Tools

Marriott systems

Opera

Job description

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, is seeking a Front Office Supervisor. The ideal candidate will manage Front Desk operations, ensuring exceptional guest satisfaction and supervising staff effectively.

This role requires a high school diploma, 1-2 years of Front Desk experience, and strong communication skills. The ability to handle high-pressure situations calmly is crucial.

Join a dynamic team dedicated to providing outstanding service in a fast-paced environment.