Front Desk Supervisor: Guest Experience & Team Coach

CUSA, LLC; Tuscaloosa (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Hotel Front Desk Supervisor to enhance guest experiences at their Tuscaloosa location. This role is pivotal in leading a team to ensure excellent service and adherence to brand standards. You will manage Front Desk operations, collaborate with sales on bookings, and train staff to create a welcoming environment. If you are passionate about hospitality and enjoy leading a team, this position offers a fantastic opportunity to make a difference in guest satisfaction and operational excellence.

Qualifications

• Strong leadership skills to manage Front Desk operations effectively.
• Excellent communication skills for guest interactions and staff training.

Responsibilities

• Lead Front Desk operations, ensuring excellent guest service.
• Collaborate with Sales Team on bookings and manage staff schedules.

Skills

Guest Service

Team Collaboration

Training and Development

Time Management

Education

High School Diploma

Hospitality Management Degree

Job description

An established industry player is looking for a dedicated Hotel Front Desk Supervisor to enhance guest experiences at their Tuscaloosa location. This role is pivotal in leading a team to ensure excellent service and adherence to brand standards. You will manage Front Desk operations, collaborate with sales on bookings, and train staff to create a welcoming environment. If you are passionate about hospitality and enjoy leading a team, this position offers a fantastic opportunity to make a difference in guest satisfaction and operational excellence.