Front Desk Supervisor — Guest Experience Leader (PTO & 401K)

CUSA, LLC; Fayetteville (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401 K

PTO Earned

Health Insurance

Job summary

The Courtyard by Marriott in Fayetteville, Arkansas is seeking a Front Desk Supervisor to oversee shift operations, guest interactions, and staff training. The role includes scheduling, reporting, and maintaining high guest satisfaction.

Ideal candidates will have hotel and customer service experience, strong communication and leadership skills, and the ability to cover shifts as needed. Join a team dedicated to hospitality and guest care.

Qualifications

• Hotel experience is required and customer service experience is essential.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills, ability to multitask and manage others.
• Proficiency in computer skills.
• Knowledge of the local area is helpful.
• Ability to cover shifts as needed.
• Comfortable promoting the hotel as part of the team.

Responsibilities

• Warmly greet and register guests, manage reservations, and daily arrivals.
• Be knowledgeable about the area.
• Oversee all shift-related duties and operations.
• Generate daily reports for Courtyard Marriott operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and escalate to the GM when needed.
• Perform additional duties as assigned by the GM.
• Maintain consistent, regular, and reliable attendance.
• Fulfill other tasks as assigned to support overall team success.

Skills

Hotel experience

Customer service

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Manage others

Computer skills

Knowledge of local area

Shift coverage

Tools

PMS software

Job description

The Courtyard by Marriott in Fayetteville, Arkansas is seeking a Front Desk Supervisor to oversee shift operations, guest interactions, and staff training. The role includes scheduling, reporting, and maintaining high guest satisfaction.

Ideal candidates will have hotel and customer service experience, strong communication and leadership skills, and the ability to cover shifts as needed. Join a team dedicated to hospitality and guest care.