Hotel Front Desk Supervisor | Guest Experience Leader

crestline-external; Basalt (CO); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401k with company match

Paid time off

Travel discounts

Educational assistance

Volunteer opportunities

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee the front desk operations, ensuring top guest service and high productivity. Responsibilities include check-in/check-out, reservations, billing, and collaboration with housekeeping and maintenance to resolve issues.

The role requires supervisory experience, strong customer service, and basic computer skills. Training of new staff and adherence to SOPs are part of daily duties, with focus on guest satisfaction and efficiency.

Qualifications

• 2–3 years of supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.
• High School Graduate or General Education Degree (GED).

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish payment method.
• Coordinate with housekeeping or maintenance for reported problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts.
• Post charges and collect payments.
• Record guest comments or complaints and refer to management as needed.
• Answer inquiries about hotel services and directions; make recommendations.
• Advise housekeeping when rooms are vacated and ready for cleaning.
• Assist guests with check-in/check-out and special requests; supervise training of new associates.

Skills

Supervisory experience

Customer service

Communication

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee the front desk operations, ensuring top guest service and high productivity. Responsibilities include check-in/check-out, reservations, billing, and collaboration with housekeeping and maintenance to resolve issues.

The role requires supervisory experience, strong customer service, and basic computer skills. Training of new staff and adherence to SOPs are part of daily duties, with focus on guest satisfaction and efficiency.